Trip Details
Hotel/Airbnb Pickup Service:
- Time: Our guide will pick you up between 4:30 AM and 5:00 AM from your accommodation in Cusco.
- Office Pickup Option: If you are near our office at Portal Nuevo 270, Plaza Regocijo (near Plaza de Armas), you can meet us there at 5:00 AM. This is the last pickup point.
- Booking Information: When booking, please tell us your hotel or Airbnb name and address. If you prefer meeting at our office, mention that.
- Updates: If you haven’t decided on your accommodation yet, you can update your pickup info later by emailing machupicchureservations@gmail.com.
End of the Tour or Return:
- Time and Location: The tour usually ends between 4:30 PM and 5:00 PM at Plaza Regocijo, near Plaza de Armas.
- Additional Drop-off Options: If you need to go to the Cusco airport or bus station at the end, let your guide know ahead of time. We can arrange that with advance notice.
Tour Group Details:
Groups usually have 14 to 16 people, up to a maximum of 18. A bilingual guide who speaks English and Spanish will lead the group.
Tour Meals:
You will enjoy a healthy breakfast and a buffet lunch, with options for vegetarians, vegans, gluten-free diets, and other needs if you let us know before.
Free Luggage Storage:
You can store extra luggage at our central Cusco office daily from 7 AM to 10 PM, and early mornings from 4:45 AM to 5:15 AM before the tour starts. This way, you can explore without carrying extra bags.
Tour Reservation Changes:
You can change your tour date or switch to a similar tour (like Rainbow Mountain, Humantay Lake, Sacred Valley, or 7 Lagoons) for free until 7 PM the day before your tour. Email changes to machupicchureservations@gmail.com.
Cancellations and Refunds:
- Full Refund: Cancel up to 24 hours before the tour for a full refund.
- Partial Refund: Cancel within 24 hours but before 7 PM the day before for a 50% refund.
- No Refund: Cancel after 7 PM the day before the tour, and you won’t get a refund.
- How to Cancel: Email your cancellation to machupicchureservations@gmail.com.