The purpose of this Privacy and Personal Data Protection Policy is to explain clearly and transparently how Machu Picchu Team Travel S.A.C. collects, uses, stores, processes, shares, and protects the personal data of its customers, passengers, travel agencies, tour operators, suppliers, employees, collaborators, website users, and other individuals who interact with the company. Personal data may be collected through physical or digital channels, including our website, online booking platforms, email, WhatsApp, telephone communications, social media, forms, contracts, our Cusco office, and other channels used to provide tourism-related services. Machu Picchu Team Travel S.A.C. processes personal data only for legitimate, specific, and clearly communicated purposes and applies appropriate measures to protect the confidentiality, integrity, and availability of the information.
Machu Picchu Team Travel S.A.C. is a tourism company based in Cusco, Peru, dedicated to organizing and providing travel services, excursions, trekking tours, transportation, accommodation, guided tours, entrance tickets, and other tourism-related products and services. In the course of these activities, the company may collect and process personal information including names, surnames, passport or identification numbers, nationality, date of birth, telephone number, email address, country of residence, hotel information, travel details, booking information, payment information, and other data necessary to organize and provide the contracted services.
Machu Picchu Team Travel S.A.C. processes personal data in accordance with Peruvian Law N.° 29733 – Personal Data Protection Law and its current Regulation approved by Supreme Decree N.° 016-2024-JUS, together with other applicable regulations and directives issued by the National Authority for Personal Data Protection. Where applicable because of the location or circumstances of an international customer, the company may also consider relevant international data-protection standards, including principles contained in the European Union’s General Data Protection Regulation.
Depending on the service requested, Machu Picchu Team Travel S.A.C. may collect personal information such as your full name, passport or national identification number, nationality, date of birth, age, gender when necessary, telephone number, WhatsApp number, email address, country of residence, hotel or accommodation information, travel dates, tour selections, dietary requirements, emergency contact information, student documentation when requesting a student discount, and information necessary to process reservations and travel services. We may also collect booking history, communications with our customer service team, transaction information, technical information generated when interacting with our website, and video images when entering areas protected by authorized surveillance systems. Only information reasonably necessary for the corresponding purpose will be requested.
Machu Picchu Team Travel S.A.C. may process personal data to manage and confirm tour reservations; purchase Machu Picchu, train, bus, attraction, or other travel tickets; coordinate hotels, guides, restaurants, transportation companies, and other suppliers; contact travelers before, during, and after their trip; provide customer assistance; manage payments and outstanding balances; issue invoices or other required documents; comply with tax, immigration, regulatory, accounting, or legal obligations; respond to questions, complaints, requests, and claims; manage emergency situations; verify eligibility for student or other discounted rates; and improve the quality and organization of our tourism services. Where the traveler has provided the corresponding consent, personal information may also be used for promotional communications, offers, newsletters, or other marketing activities.
Personal data will be processed when the data subject has provided valid consent, when processing is necessary to provide a requested or contracted service, when necessary to comply with a legal obligation, or when another lawful basis established under applicable legislation permits the processing. Consent must be free, prior, informed, express, and unequivocal where required by law. The new Peruvian data-protection framework also strengthened rules relating to consent and commercial communications.
When one person makes a reservation on behalf of other travelers, that person is responsible for ensuring that the information provided is accurate and that the other participants have been informed that their personal information will be shared with Machu Picchu Team Travel S.A.C. for purposes related to organizing and providing the booked services.
To provide the requested tour or travel service, Machu Picchu Team Travel S.A.C. may need to share necessary passenger information with third-party providers such as the Ministry of Culture or other competent authorities, train companies, transportation providers, hotels, guides, restaurants, entrance-ticket providers, travel agencies, payment processors, insurance or emergency-service providers where applicable, and other suppliers directly involved in delivering the reservation. Only the information reasonably necessary to provide the corresponding service will be shared.
In certain cases, personal data may be processed or stored through technology providers, communication platforms, reservation systems, payment services, cloud services, or other providers located outside Peru. When international transfers of personal data occur, Machu Picchu Team Travel S.A.C. will adopt the safeguards required under applicable data-protection regulations to maintain an adequate level of protection.
Machu Picchu Team Travel S.A.C. processes personal information according to the principles of legality, consent, purpose, proportionality, quality, security, adequate protection, and availability of mechanisms for exercising data-protection rights. The company will not knowingly collect personal data through fraudulent, unfair, or unlawful means and will seek to ensure that collected information is adequate, relevant, accurate, and limited to what is necessary for the stated purpose.
Under Peruvian data-protection legislation, individuals may exercise their rights of Access, Rectification, Cancellation, and Opposition (ARCO) with respect to their personal data. The ANPD describes these rights as allowing individuals to learn what information is held about them, correct inaccurate information, request cancellation when appropriate, and object to certain processing. You may therefore request information regarding the personal data we hold about you, request corrections when information is inaccurate or incomplete, request cancellation when legally appropriate, or object to certain uses of your information. Other rights recognized under applicable legislation may also be exercised where relevant.
Requests relating to personal data may be submitted to Machu Picchu Team Travel S.A.C. using the following contact information:
Machu Picchu Team Travel S.A.C.
Address: Portal Nuevo 270, Plaza Regocijo, Cusco, Peru
Email: info@machupicchuteam.com
WhatsApp: +51 974 217 700
The request should clearly identify the applicant, describe the right being exercised, and include sufficient information to allow us to locate and verify the corresponding personal information. If a request cannot be resolved directly with the company, the data subject may have the right to initiate the corresponding procedure before Peru’s National Authority for Personal Data Protection (ANPD). The ANPD currently indicates that a person generally must first request exercise of the relevant rights from the entity processing the data before presenting the matter to the authority.
Machu Picchu Team Travel S.A.C. adopts reasonable technical, organizational, administrative, and legal measures intended to protect personal information against unauthorized access, alteration, destruction, loss, disclosure, misuse, or other unlawful processing. Access to personal information is limited to authorized employees, collaborators, and service providers who require the information to perform legitimate functions related to the company’s operations.
Certain company premises may use video surveillance systems for security, protection of customers and employees, prevention of incidents, and protection of company assets. Images obtained through these systems will be processed according to applicable Peruvian regulations regarding personal data and video surveillance.
Machu Picchu Team Travel S.A.C. may process personal information belonging to employees, guides, collaborators, applicants, and other personnel for purposes including recruitment, contracts, payroll, attendance, commissions, payments, occupational management, legal compliance, security, and human-resources administration. Such information will be processed only for purposes associated with the employment or professional relationship and applicable legal obligations.
The company may process information relating to suppliers, guides, transportation providers, hotels, restaurants, tour operators, and other business partners to manage contracts, payments, communications, reservations, operational coordination, invoicing, accounting, and other legitimate commercial activities.
Users are responsible for providing accurate, complete, and current information. When personal details change, including passport number, telephone number, email address, hotel information, or other information necessary for a reservation, travelers should notify Machu Picchu Team Travel S.A.C. as soon as possible.
Where services involve minors, the company may request information necessary to manage their reservation, entrance ticket, transportation, accommodation, or other travel requirements. Personal information relating to minors will be processed with particular care and, where legally required, with authorization from a parent, guardian, or legally responsible adult.
Personal data will be retained only for the period reasonably necessary to fulfil the purpose for which it was collected, maintain the contractual relationship, comply with accounting, tax, tourism, consumer-protection, or other legal obligations, address possible disputes, and comply with applicable retention requirements. When continued retention is no longer legally or operationally necessary, the information will be deleted, anonymized, blocked, or otherwise managed according to applicable regulations.
Our website may use cookies and similar technologies to ensure proper website functionality, remember user preferences, understand website usage, measure performance, improve services, and, when consent is provided where necessary, support advertising or marketing activities. Users may control certain cookie preferences through their browser or the cookie-management options available on our website.
Machu Picchu Team Travel S.A.C. may send promotional information, special offers, travel information, or other marketing communications only when permitted under applicable law and, when required, after obtaining the user’s consent. Users may request to stop receiving marketing communications at any time through the unsubscribe mechanism provided or by contacting the company.
Machu Picchu Team Travel S.A.C. may update this Privacy and Personal Data Protection Policy when necessary because of changes in legislation, technology, company operations, services, or internal data-management procedures. The most current version will be published on the company’s website together with its effective or update date.
For questions about this Privacy Policy, the use of your personal information, or the exercise of your data-protection rights, please contact:
MACHU PICCHU TEAM TRAVEL S.A.C.
Portal Nuevo 270, Plaza Regocijo, Cusco – Peru
Email: info@machupicchuteam.com
WhatsApp: +51 974 217 700
