The fastest way to reach us: quick questions, availability checks, meeting points and travel coordination.
Help Before, During and After Your Trip
Machu Picchu Team Support
Our team in Cusco is here to help by WhatsApp, phone or email, every day from 7:00 AM to 10:00 PM (Peru time). Booked travelers also have a 24/7 emergency line during their trip.
Fast Assistance
Choose the contact method that works best for you.
We can help with tour information, availability, bookings and payments, pick-up times and meeting points, pre-tour briefings, special requests and practical travel advice for Cusco, Machu Picchu and the rest of Peru.
Call us for reservations, urgent questions or help choosing the best tour for your itinerary.
Send your travel dates, group size, preferred tour and any special requests, and we will reply with clear details.
For booked travelers during their trip: delays, missed pick-ups, health issues or any urgent situation.
Cusco, Peru. Open Monday to Sunday, 7:00 AM to 10:00 PM.
Visit us for in-person assistance, pre-tour briefings and final travel arrangements.
Before Booking
Ask about tour options, routes, prices, availability, difficulty, entrance tickets, train schedules, private services and custom itineraries.
Before Departure
Confirm your pick-up time, meeting point, briefing, packing list, dietary requirements, travel documents and final instructions.
During Your Trip
Contact us for operational help, schedule changes, transfer coordination or any practical support while you travel with us.
After Your Trip
Request invoices or receipts, share your feedback or file a formal claim through our Claim Book.
Frequently Asked Questions
Common support questions.
Before your tour we confirm your pick-up time and meeting point by email or WhatsApp. If you have not received it, or you changed hotels, message us and we will confirm it right away.
Contact us as soon as possible. Changes depend on availability and on the conditions of tickets and permits; for example, Inca Trail permits cannot be changed once issued. See our terms and conditions.
If you already have a booking with us, call or message our 24/7 emergency line so our operations team can adjust your pick-up and services.
You can pay online by credit card or PayPal. See all the options on our payments page.
Write to Us
Send us your question.
If you already have a booking, please include your name, tour and travel date so we can find your reservation quickly.
