IMPORTANT INFORMATION – MACHU PICCHU TICKETS
Entrance tickets to Machu Picchu are limited and subject to availability by travel date, circuit, route, and entrance time. Circuit 2 is one of the most requested options and may sell out well in advance, particularly during high-demand periods. When Circuit 2 is unavailable, Machu Picchu Team will arrange the best available alternative at the time the ticket is purchased. Depending on availability, this may be a route within Circuit 3 or Circuit 1. Because availability changes constantly, we strongly recommend booking your package as early as possible. The final Machu Picchu circuit, route, and entrance time will be confirmed once the official ticket has been secured.
FREQUENTLY ASKED QUESTIONS
1. Can my Machu Picchu ticket be refunded, transferred, or changed?
Machu Picchu entrance tickets are issued using the traveler’s personal information and are subject to the regulations established by the Peruvian authorities. Once purchased, these tickets are generally non-refundable and subject to strict modification rules. For this reason, any non-recoverable Machu Picchu ticket cost will be deducted from an applicable refund if the traveler later cancels or changes the trip.
2. Are domestic or international flights included?
No. Domestic and international flights are not included unless specifically stated in your confirmed package. However, Machu Picchu Team can help you review your flight schedules so they coordinate correctly with your tours, transfers, trains, and hotel reservations.
3. Can Machu Picchu Team create a customized Peru itinerary?
Yes. We can customize your trip according to your travel dates, interests, preferred destinations, hotel category, travel style, and available time. You can combine Machu Picchu with destinations such as the Sacred Valley, Lake Titicaca, Arequipa, Colca Canyon, the Amazon, Rainbow Mountain, Humantay Lake, or other experiences in Peru.
4. Are private tours available?
Yes. Private tours and transfers can be arranged for individuals, couples, families, or groups seeking a more personalized experience. Private services provide greater flexibility, personalized guide attention, and better control over the pace of the tour, subject to entrance schedules and operational conditions.
5. How do I book a travel package?
Select your preferred package and travel date, provide the required passenger information, and complete the corresponding payment. For services involving Machu Picchu tickets or trains, please provide your full name exactly as shown on your passport, passport number, nationality, date of birth, email address, and WhatsApp number. Once availability has been verified, our reservations team will send you the booking confirmation and final service details.
6. How far in advance should I book?
We generally recommend booking 2 to 3 months in advance, especially for packages that include Machu Picchu, hotels, trains, and multiple destinations. During high season, holidays, or periods of limited Machu Picchu availability, booking even earlier is recommended.
7. Which train is better for Machu Picchu?
Standard tourist trains such as Expedition or Voyager provide a comfortable journey to and from Machu Picchu Pueblo. Travelers looking for a more scenic experience can request a panoramic train upgrade, such as Vistadome, Vistadome Observatory, or another equivalent service, subject to availability and additional cost.
8. Are train tickets included?
Yes, when specifically listed in your package, the corresponding train tickets to and from Machu Picchu Pueblo are included. Exact train company, schedule, route, and station will be confirmed according to availability and the itinerary purchased.
9. Can I choose my train seat?
Seats are normally assigned automatically by the railway company. Machu Picchu Team cannot guarantee a specific seat number. When passengers are booked together under the same reservation, the railway operator generally attempts to seat them together, but this cannot always be guaranteed.
10. What should I do with my large luggage when visiting Machu Picchu?
We recommend leaving your main suitcase at your hotel in Cusco and traveling to Aguas Calientes with only a small overnight bag or daypack. Train companies and Machu Picchu have luggage restrictions, so carrying only the essentials makes the journey more convenient.
11. What are Huayna Picchu and Machu Picchu Mountain?
Huayna Picchu and Machu Picchu Mountain are additional hiking experiences located around the archaeological sanctuary. Both require a specific ticket and scheduled entry time. Availability is limited, so these options should be requested well in advance. Huayna Picchu is known for its steeper ascent, while Machu Picchu Mountain offers a longer climb with wide panoramic views of the surrounding landscape.
12. What currency is used in Peru?
The official currency is the Peruvian Sol (PEN). Cash in soles is useful for small purchases, local markets, tips, snacks, entrance fees, and establishments where card payments may not be available.
13. Should I bring US dollars or Peruvian soles?
We recommend carrying Peruvian soles for daily expenses. US dollars can also be exchanged and may be accepted by some tourism businesses, but they should not replace local currency completely. Credit and debit cards are commonly accepted in established hotels, restaurants, and tourism businesses.
14. What documents do I need to enter Peru?
Entry requirements depend on your nationality, passport, immigration status, and country of origin. Travelers are responsible for verifying whether they require a passport, visa, national identification document, or other immigration documentation before traveling. Because immigration requirements can change, we recommend confirming the latest conditions with the appropriate Peruvian consulate or immigration authority before departure.
CHANGES & CANCELLATIONS
1. What happens if a tour is affected by weather or circumstances beyond our control?
Weather, natural events, strikes, road closures, government restrictions, transportation interruptions, or other circumstances beyond the direct control of Machu Picchu Team may require modifications to the itinerary. When this occurs, our operations team will evaluate the available alternatives and make reasonable efforts to reorganize the affected service. Any refund will depend on whether payments already made to government entities, railway companies, hotels, transportation providers, guides, or other suppliers can be recovered.
2. Can I change the starting date of my package?
Yes. Requests to change your travel date can be submitted, but all modifications are subject to availability and supplier conditions. Once Machu Picchu tickets, train tickets, hotels, or other services have been confirmed, some components may be non-refundable or non-changeable. If the requested modification generates additional costs, the traveler will be informed before the change is confirmed.
3. Can I cancel my trip?
Yes. Cancellation requests must be submitted through an official Machu Picchu Team communication channel. The amount eligible for refund will depend on how far in advance the cancellation is requested and which services have already been purchased or confirmed. Government entrance tickets, certain train tickets, hotel reservations, supplier deposits, and other non-recoverable services may be deducted from the refund. The specific cancellation conditions applicable to your reservation will be provided during the booking process and should be reviewed before payment.
Important Cancellation Information
Because packages that include Machu Picchu, trains, hotels, and multiple destinations involve services with limited availability and restrictive supplier policies, we strongly recommend reviewing your travel dates carefully before confirming the reservation. We also recommend purchasing travel insurance that includes trip cancellation, interruption, medical emergencies, delays, and other unexpected travel circumstances.
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