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Claim Book

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Official Complaints Book

Complaints Book

In compliance with Peruvian Law No. 29571 — Consumer Protection and Defense Code.
Your complaint will be addressed within 30 calendar days.

1 Service Provider
Company MACHUPICCHU TEAM TRAVEL S.A.C
RUC 20614895722
Address Portal Nuevo 270, Plaza Regocijo, Cusco, Perú
Phone +51 974 217 700
Email info@machupicchuteam.com
2 Consumer Information
Please enter your full name.
Please select your document type.
Please enter your document number.
Please enter a valid email address.
Please enter your phone number.
Please enter your address.
3 Product / Service Contracted
Please select product or service.
Please enter the amount paid.
Please enter the date of the incident.
Please describe the product or service.
4 Claim Details
Please select Claim or Complaint.
Please describe the facts of your claim.
Please state your request.
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A confirmation copy has been sent to your email. Your claim number is . The provider is required to respond within 30 calendar days as established by Peruvian law.

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Legal Notice: This Complaints Book is maintained in compliance with Article 150 of Peruvian Law No. 29571 (Consumer Protection and Defense Code) and its regulations (Supreme Decree No. 011-2011-PCM). The provider must respond to your claim within 30 calendar days. If you are not satisfied with the response, you may file a complaint with INDECOPI (National Institute for the Defense of Competition and the Protection of Intellectual Property).
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