I would strongly advise travellers to exercise caution before booking with Machupicchu Reservations my experience was not only confusing, but also raised serious concerns regarding transparency and professionalism.
I initially intended to book with Machupicchu Reservations based on recommendations. However, upon entering their website and contacting them via WhatsApp, I was informed that they were actually operating as Machupicchu Team. This inconsistency immediately created doubt, as it was unclear whether both names referred to the same entity or to different companies.
In order to clarify the situation, I visited their office with friends. We decided to go in person because my friends had already received their tickets back along with only a partial refund of their payment, which made the situation even more concerning. At the office, a staff member provided explanations that were unclear and at times contradictory, leaving us without a concrete understanding of what was actually happening.
Furthermore, during our trip, our guide mentioned that some former employees have not been paid for their work. While I cannot independently verify this, it is a serious claim that, if accurate, raises additional concerns about the company’s internal practices.
Given the lack of clarity, inconsistent communication, and overall uncertainty, we ultimately chose not to proceed and instead booked with another agency where the process was transparent and professional from the beginning.
Based on this experience, I would recommend considering alternative companies and carefully verifying all details before making any reservation. Clear information and trust are essential when organising travel, and unfortunately, this was not reflected in our experience
